Service Provider Innovation – Three Easy Pieces
Industry analysts covering service providers at Gartner and Forrester Research monitor the evolving structure of outsourcing deals on a constant basis. These analysts report an interesting trend –...
View ArticleWhat’s New in Kinetic Task 3.0
Ben Christenson, one of the primary architects and developers for Kinetic Task, is presenting “What’s New in Kinetic Task 3.0” today at the 2nd annual KEG (Kinetic Enthusiasts Group) Conference. For...
View ArticleEnterprise Service Integration: It’s Not Just About Data
In today’s complex technology landscape, organizations are challenged to consistently improve service delivery while reducing costs. The competitive marketplace requires enterprises to have the agility...
View ArticleShow Me the Money! How to Calculate ERM Cost Savings
Enterprise request management (ERM) is an approach to service delivery that combines an intuitive Web portal with a back-end automation engine to accelerate fulfillment, enabling workers to request any...
View ArticleUsing Kinetic Task with the Internet of Things
by Kelly Heikkila Kinetic Task is a proven, powerful workflow automation tool used by some of the world’s largest enterprises. From simple approvals to complex employee onboarding processes, Kinetic...
View ArticleWhat’s New on Kinetic Community – October 2014
Kinetic Community is the information and interaction hub for users of Kinetic Data software. It’s the place to find and discuss product documentation, videos, presentations, training class materials,...
View ArticleFairfax County Public Schools Make the Grade with Improved Service Delivery
While no one enjoys having the “flow” of their work interrupted by a technology problem, that situation is especially vexing for teachers; a glitch can throw off not just their schedule, but that of...
View ArticleSchneider Electric Energizes Employee Services with Smarter Request Management
Organizations constantly change: they add and drop product lines, acquire other companies, divest business units, and expand into new markets or countries. The true measure of any enterprise technology...
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